Transcription: I thought you might find this useful. This is an interview with a customer that rated us a 4 on a 5-point satisfaction scale. In other words, this customer is somewhat satisfied with our performance. From my experience, this customer represents all customers that are somewhat satisfied or neutral about our performance. These customers tend to purchase a significant portion of their requirements from us. In some cases, we are the major supplier in that we supply more volume to these customers than any of our competitors. Given that they are somewhat satisfied with us and not very satisfied with ...
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